Nov. 10,2003
Dear Manager:
Much to my regret, I write this to place a complaint against your had delivery service in your company.
The Samsung tape recorder model number JB/4073 which I ordered from your company on Nov. 1, arrived yesterday. The serial number of the machine is 4703——0461. I am sorry to report that the recorder has been hadly damaged. There was no unusual damage to the packing case, but when I opened it, I found that the lld of the recorder had been cracked and that the front surface of the machine had been scratched.
Since there was such damage to the goods, I decided to file a complaint against the delivery service. Would you please let me know whether I should return the recorder to you for a replacement or if you have an authorized service representative here to which I should take it? I will hold onto this recorder until I hear from you.
Sincerely yours,
Jonathan Edwards
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