真题示例
说明：根据下列中文信息拟一封询价信和一封报价信，英语复习材料 （4）。
询价信(letter 1)
1．发信人：Mr. David Johnson
2．收信人：Mr. Peter Kevil
3．发信日期：2004年11月29日
4．内容：Mr. David Johnson欲购买Mr. Peter Kevil 所在的HP公司生产的激光打印机(jet printer)，写信了解有关价格以及售后服务的.状况。
报价信(letter 2)
1．发信人：Mr. Peter Kevil
2．收信人： Mr. David Johnson
3．发信日期：2004年12月6日
4．内容：Mr. Peter Kevil非常感谢Mr. David Johnson对他们公司生产的激光打印机(jet printer)感兴趣，随信附上目录以及价目表，并告知HP公司为客户提供优良的服务。不仅如此，如果购买的数量较大，还可以享受折扣。
参考范文
Letter 1:
November 29, 2004
Dear Mr. Peter Kevil:
We are interested in the Jet printer produced in your company. Would you please quote us your lowest price and state your after-sale service？
We look forward to your earliest reply.
Truly yours
David Johnson
Letter 2:
December 6, 2004
Dear Mr. David Johnson:
We appreciate your inquiry of November 29 and thank you for your interest in our Jet printer. Enclosed are catalogue and price list covering our products. We assure you that HP will offer excellent after-sale service to the customers. What’s more, if you place a large order, you will enjoy some discounts.
Thank again for your inquiry and we are looking forward to your order.
Truly yours,
Peter Kevil
2) 抱怨信(Letters of Complaint)
抱怨信的目的是为了获取更好的服务，对已出现的问题求得尽快的、妥善的解决，它通常是买方由于对买到的货物不满或者是顾客对提供的服务不满而书写。
书写抱怨信函时，一般开门见山，列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）。
抱怨信常用语：
Beginning:
I regret to tell you that……
I am very sorry to remind you that ……
I’m writing to complain of bad quality of……
I’m writing to complain of the poor service of……
Closing:
I choose to complain to you because I’m sure you will be able to have the problem solved.
Hoping that the matter will be dealt with as soon as possible.
I’m looking forward to receiving your early reply.
I’m sorry to give you the trouble, but I’m sure you will be kind enough to put the wrongs right.
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